Last Updated: March 12, 2026

At Girlz Dreem, we believe that a great shopping experience is not complete until your products arrive safely and within the expected timeframe.

This Shipping and Delivery Policy explains our shipping procedures, estimated delivery times, shipping fees, and delivery conditions to help ensure a clear and reliable experience for every customer.

1. Shipping Destinations

Girlz Dreem currently offers shipping to the following destinations:

Arab Republic of Egypt: All governorates.
Gulf countries: Saudi Arabia, the United Arab Emirates, Kuwait, Bahrain, Qatar, and the Sultanate of Oman.
The Levant and North Africa: Jordan, Tunisia, Algeria, and Morocco.

This page will be updated when shipping becomes available in additional international markets.

Shipping availability may depend on the destination, product eligibility, and the options displayed during checkout.

2. Order Processing

Orders are generally processed within:

1–3 business days after successful payment confirmation or order confirmation, as applicable to the selected payment method.

Orders may not be processed during:

Official public holidays.
Weekly holidays according to our operating schedule.
Major product launches or promotional periods when order volumes are unusually high.

Please note that order processing time is separate from shipping and delivery time.

3. Estimated Delivery Times

After an order has been dispatched, the estimated delivery times are as follows:

Cairo and Giza, Egypt: 1–2 business days.
Other governorates in Egypt: 2–4 business days.
Other Arab and international destinations: 4–6 business days, depending on the country and city.

All delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on the shipping company, delivery location, weather conditions, customs procedures, and other logistical circumstances beyond our reasonable control.

4. International Shipping

International shipments may be subject to:

Customs duties and charges.
Local taxes and import fees.
Customs inspections and clearance procedures.

Customers are responsible for any customs duties, import taxes, or other charges imposed by the authorities in the destination country, where applicable.

Girlz Dreem is not responsible for delays caused by customs clearance procedures or local regulatory requirements. We will make reasonable efforts to assist customers with available shipment information when needed.

5. Shipping Fees

Shipping fees are displayed during checkout before the order is confirmed.

Shipping costs may vary depending on:

Delivery location.
Order weight or size.
Selected shipping company.
Available promotional offers.

If free shipping is available, its eligibility requirements and conditions will be clearly communicated on the website or during checkout.

Customers should review the shipping fee and delivery option selected before completing their order.

6. Shipping Companies

We work with shipping providers selected to support reliable delivery, appropriate product handling, and a satisfactory customer experience.

Choice of shipping company

Where multiple shipping providers are available, customers may choose their preferred provider from the options presented during checkout.

Shipping fees and delivery estimates

Shipping fees and estimated delivery times may differ depending on the selected provider. Available prices, delivery estimates, and other relevant details will be displayed alongside the available options before the order is confirmed.

The availability of specific shipping providers may vary by destination.

7. Order Tracking

After an order has been dispatched, customers may receive a shipping notification through one or more of the following channels:

Email.
WhatsApp.
SMS.
Notifications from the shipping company.

A tracking number may be provided, depending on the shipping provider and the service selected.

When available, the tracking number can be used to monitor the shipment’s progress until delivery.

8. Accuracy of Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order, including:

Full name.
Complete delivery address.
Valid contact telephone number.

Incorrect or incomplete information, or an inability to contact the customer, may result in delivery delays or failed delivery attempts.

Please contact us as soon as possible if you discover an error in your delivery information. Changes may not be possible once an order has been dispatched.

9. Failed Delivery Attempts

If a shipment cannot be delivered because of circumstances such as:

The customer cannot be reached by the shipping company.
The delivery address is incorrect or incomplete.
The customer refuses to accept the shipment.

The following actions may be taken, depending on the circumstances and applicable law:

The shipment may be returned to our warehouse.
A new delivery attempt may be arranged, potentially subject to additional shipping fees communicated in advance.
The order may be cancelled or otherwise resolved in accordance with our applicable policies.

Any additional charges or refund implications will be assessed based on the circumstances of the case and applicable consumer protection requirements.

10. Products Damaged During Shipping

If your order arrives damaged, please contact us within:

48 hours of receiving the order.

Please send the following information to:

[email protected]

Clear photographs of the damaged product.
Clear photographs of the outer packaging and shipping materials.
Your order number and a brief description of the issue.

We will review the information and handle the case in accordance with our Refund and Returns Policy and applicable law.

Prompt reporting helps us investigate the issue and coordinate with the relevant shipping provider. This reporting timeframe does not automatically remove any mandatory rights you may have under applicable law.

11. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can follow up on the shipment.

We will make reasonable efforts to contact the shipping provider and share any available updates with you.

Delivery delays may occur because of courier operations, customs procedures, weather conditions, or other logistical circumstances.

Any request for compensation or other remedies arising from a delay will be handled in accordance with applicable law and the circumstances of the case. Nothing in this section excludes any rights or remedies that cannot legally be excluded.

12. Order Changes and Cancellations

Requests to modify or cancel an order may generally be accommodated before the order is dispatched, subject to its processing status.

Once an order has been dispatched, changes or cancellations may no longer be possible. Any subsequent request will be handled in accordance with our Refund and Returns Policy and applicable consumer protection requirements.

Please contact us as soon as possible if you need to request a change or cancellation.

13. Force Majeure

Girlz Dreem will not be responsible for delays or failures in delivery caused by circumstances beyond its reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

Natural disasters.
Strikes or significant service disruptions.
Government restrictions.
Logistical disruptions.
Interruptions to transportation services.

We will make reasonable efforts to communicate significant disruptions and provide available updates when possible.

14. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect operational changes, new shipping arrangements, or applicable legal requirements.

Any revised version will be published on this page, and the “Last Updated” date will be amended accordingly.

15. Related Policies and Links

For more information about shopping with Girlz Dreem, please review the following pages:

These policies explain our ordering, shipping, and store procedures to help provide a clear, transparent, and reliable shopping experience.

16. Contact Us

For questions about shipping, delivery, or your order, please contact us at:

Email: [email protected]

Website: https://girlzdreem.com

The Girlz Dreem Commitment

We strive to extend our standards of quality and care all the way to your doorstep, with clear communication at every stage of the ordering and delivery process.