Refund and Returns Policy

Last Updated: February 26, 2026

At Girlz Dreem, we are committed to providing a reliable and secure shopping experience. This policy explains the conditions and procedures for returns, exchanges, and refunds, with the aim of protecting both our customers’ rights and our brand’s standards.

1. Scope of Application

This policy applies to all orders placed through our official website:

https://girlzdreem.com

It does not apply to products purchased through third-party retailers or external stores.

2. Eligibility for Returns or Exchanges

You may request a return or exchange in the following circumstances:

  • The product arrives damaged or has a manufacturing defect.
  • The product received does not match the order.
  • The product received is expired, where applicable.

Return or exchange requests must be submitted within:

14 days of receiving the order.

Requests submitted after this period may not be eligible for processing, subject to applicable consumer protection laws.

3. Conditions for Accepting a Return

To be considered for a return or exchange, the product must meet the following conditions:

  • The product must be unused.
  • It must be in its original condition.
  • It must be in its original packaging.
  • The order number or proof of purchase must be provided.
  • Any security seal must remain intact, where applicable.

Girlz Dreem reserves the right to decline requests that do not meet these conditions, subject to applicable law.

4. Non-Returnable Products

Due to the nature of cosmetics and personal care products, the following items are generally not eligible for return or exchange:

  • Opened or used products.
  • Products with removed or broken security seals.
  • Discounted or clearance products, except where a defect or other legally recognized reason applies.
  • Free gifts.
  • Gift cards.

These restrictions are intended to maintain appropriate health, hygiene, and product safety standards. Nothing in this section limits any mandatory rights customers may have under applicable law.

5. How to Request a Return

To initiate a return or exchange request, please contact us at:

[email protected]

Please include the following information:

  • Your order number.
  • The reason for the return or exchange.
  • Clear photos of the product and packaging, if the product is damaged or defective.

We will review your request and generally respond within:

2–5 business days.

This is the expected response time and not necessarily the time required to complete a return or refund.

6. Return Shipping Costs

If a return is necessary because of an error on our part, such as:

  • An incorrect product being sent.
  • A product arriving damaged.

Girlz Dreem will cover the return shipping costs, subject to verification and applicable requirements.

For other return requests, the customer may be responsible for return shipping costs, depending on the circumstances and applicable law.

7. Refunds

Once the returned product has been received and inspected:

  • We will notify you of the outcome of your return request.
  • If the refund is approved, the amount will generally be returned to the original payment method.

Refunds typically take:

7–14 business days

to be processed, although the actual time may vary depending on the bank or payment service provider.

Important notes:

  • Original shipping fees are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
  • Girlz Dreem is not responsible for additional bank or payment provider fees that may apply, except where otherwise required by law.

8. Exchanges

If an exchange is approved:

  • We will arrange an exchange for an equivalent product, subject to availability.
  • If the original product is unavailable, you may be offered an alternative of equivalent value or a refund, as appropriate and subject to applicable law.

Any additional costs or differences in value will be communicated before the exchange is finalized.

9. Order Cancellations

Orders may be cancelled before they are shipped, subject to order status and processing limitations.

Once an order has been shipped, cancellation may no longer be possible. Any subsequent request will be handled under this policy and applicable consumer protection requirements.

10. Cash on Delivery (COD) and Deposit

To confirm a Cash on Delivery (COD) order and begin processing, the customer may be required to pay an upfront deposit, as communicated before the order is confirmed.

The deposit amount will be deducted from the total invoice amount, and the remaining balance will be payable upon delivery.

If the customer refuses to accept the order after it has been dispatched for shipping, the deposit may be non-refundable.

The deposit amount and its terms will be clearly communicated to the customer before the order is confirmed.

11. Products Damaged During Shipping

If your order arrives damaged, please:

  • Contact us within 48 hours of receiving the order.
  • Provide clear photographs of the damaged product and its packaging.

Prompt reporting helps us investigate the issue and coordinate with the relevant delivery provider. A delay in reporting may affect our ability to investigate, but it will not automatically remove any mandatory rights you may have under applicable law.

12. Misuse of the Returns Policy

Girlz Dreem may review repeated, suspicious, or potentially fraudulent return requests and take reasonable measures where there is evidence of abuse, including declining requests that do not meet the policy requirements or restricting accounts where legally justified.

Any action will be assessed on a case-by-case basis and will not override customers’ mandatory legal rights.

13. Force Majeure

Girlz Dreem will not be held responsible for delays caused by circumstances beyond its reasonable control, to the extent permitted by applicable law. Such circumstances may include:

  • Natural disasters.
  • Shipping or delivery disruptions.
  • Government restrictions.
  • Other emergencies or unforeseen events.

We will make reasonable efforts to communicate relevant delays and resume normal operations when possible.

14. Changes to This Policy

We may update this policy from time to time to reflect changes in our operations or applicable legal requirements.

Any revised version will be published on this page, and the “Last Updated” date will be amended accordingly.

15. Related Policies and Links

For more information about ordering and shopping with Girlz Dreem, please review the following pages:

These policies are intended to explain our purchasing procedures and related services clearly and support a fair and transparent shopping experience.

16. Contact Us

For questions about returns, exchanges, or refunds, please contact us at:

Email: [email protected]

Website: https://girlzdreem.com

The Girlz Dreem Commitment

We strive to balance customer satisfaction with product quality, hygiene, and safety standards.

This policy is designed to make the returns process clear and fair while supporting a reliable shopping experience for all our customers.